Overview
Our return policy is 30 days from the date of purchase. Returns are subject to a 10% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 days.
Exchanges
We replace items that are defective or damaged and if you need to exchange it, you may either receive a replacement for the same item or a gift certificate.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, first email us at the address below to get instructions. Please do not ship a return without first contacting us, as it may not be processed.
You will be responsible for shipping costs for returning items. Before shipping costs are covered by us, you must first obtain pre-approval, otherwise you may be responsible for the shipping cost.
Need help?
Contact us at info@nextleveltargets.com for questions related to returns.